FAQ

Frequently asked questions

How long does it take to process my order?

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.

How long does delivery take?

After your order is dispatched, delivery takes 7–12 business days (Monday to Friday). See our Shipping policy for details.

How much does shipping cost?

We offer free shipping on all orders, with no minimum purchase. We currently ship throughout the United States.

How can I track my order?

We email you a tracking number when your order ships. You can follow it on our Track your order page.

What is your return policy?

You have 30 days after receiving your item to request a return, as long as it is unworn or unused, with tags and in its original packaging. See our Return policy.

Who pays for the return?

If the item is defective, damaged or incorrect, we cover the return. If you are not satisfied or change your mind, the return shipping cost is paid by you.

When will I receive my refund?

Approved refunds are paid to your original payment method within 10 business days after we receive and inspect your return.

Which payment methods do you accept?

We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. All prices are in USD. See our Payment policy.

Can I change or cancel my order?

Contact us as soon as possible. We can change or cancel an order only if it has not yet been processed. See our Cancellation policy.

My item arrived damaged. What should I do?

How can I contact customer service?

You can reach us through our contact page. Customer service is available Monday to Friday from 09:00 to 17:00 (EST) and on weekends from 11:00 to 16:00 (EST), and we aim to respond within 24–48 hours.